Returns & Exchanges Policy

Change-of-mind returns

You may request a return of an eligible item within 30 calendar days of delivery. For change-of-mind returns, items must be unworn, unwashed and undamaged, with tags and hygiene seals intact. The customer pays the return shipping cost.

Faulty, incorrect or damaged items

Contact us with your order number and details of the issue. We will explain the appropriate remedy and return arrangements. The change-of-mind conditions do not restrict your statutory rights for faulty or misdescribed goods.

How to request a return

Use our contact form before sending anything. We will provide the applicable return address and instructions. The registered business address is not automatically the returns address.

Nothing in this policy limits your rights under New Zealand consumer law.