Frequently Asked Questions

How do I choose a size?

Check the available sizes and measurements on the product page. Sizing can vary by style. Contact us before ordering if you need help.

Which currency is used?

Our store prices are in New Zealand dollars (NZD).

How much is delivery?

Standard delivery across New Zealand is free, with no minimum spend. Local delivery is handled by NZ Post.

How long will my order take?

Preparation usually takes 3–7 business days after payment confirmation. Delivery is estimated at around 10 business days after dispatch; please allow up to 25 business days in total. These estimates can be affected by customs, remote locations, public holidays and other delays. See our Shipping & Delivery Policy.

How do I track my order?

We send tracking details after dispatch. Once your parcel is registered with NZ Post, use NZ Post tracking.

How do I contact AquaFit?

Use our contact form. For an existing order, include your order number.

Can I return an item?

See our Returns & Exchanges Policy for eligibility and instructions.