Refund Policy

Refunds

For an approved refund, we will explain the amount, method and next steps. Refunds are ordinarily returned to the original payment method; your payment provider may require additional processing time.

For change-of-mind eligibility, see our Returns & Exchanges Policy.

Faulty, incorrect or misdescribed goods are handled in accordance with applicable New Zealand consumer rights. Nothing in this policy limits those rights.

Contact our team using the contact form and include your order number.